Refund Policy

We offer a straightforward 30-day return policy, giving you a full month from the receipt of your item to initiate a return. For a return to be eligible, items must be in their original, unused condition, complete with tags and packaging, along with a proof of purchase. To begin the return process, reach out to us at info@osmo.ca, and upon acceptance, we'll provide a return shipping label and detailed instructions for the return shipment. It's important to request a return before sending items back, as unrequested returns are not accepted.

Please inspect your order upon arrival and immediately report any defects, damages, or discrepancies, allowing us to promptly address and rectify any issues. Note that certain items, including perishable goods, custom orders, personal care products, hazardous materials, and sale items, are not eligible for return.

For those looking to exchange an item, simply return the original and make a separate purchase for the new item. Following the inspection of your return, we'll inform you about the approval status of your refund. Approved refunds are processed to the original payment method, bearing in mind processing times may vary by bank or credit card issuer.